Refund policy

We Want You to Love Your BJIB

If your order isn’t quite right, we’re happy to offer returns on eligible, unused products.

Because BJIB products are personal-use items, we have specific requirements to protect the health, safety, and quality of every product we send to our customers.

14-Day Return Window

Returns must be requested within 14 days of delivery.

To be eligible for a return, the product must:

Be completely unused
Be in its original condition
Have the original protective plastic covering fully intact on the silicone
Include all original packaging and accessories

Once the protective plastic has been removed from the silicone, the product is considered used and is not eligible for return.

Store Credit Only

Approved returns are issued as store credit only. We do not offer refunds to the original form of payment for standard returns.

Store credit may be used toward a future BJIB purchase and does not expire.

No Exchanges

We do not offer direct exchanges.

If you would prefer a different shade, size, or product, you may return your eligible unused item for store credit and place a new order.

This also allows you to shop from our current available inventory without waiting for an exchange to be processed.

Return Shipping

Customers are responsible for the cost of return shipping on standard returns.

We recommend using a trackable shipping method, as BJIB is not responsible for returns that are lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 2 business days of delivery.

Please include your order number and photos of the product and packaging so we can review the issue.

If the issue is determined to be the result of a product defect or an error on our part, BJIB will cover the return shipping and work with you on an appropriate resolution.

Please do not send a defective or incorrect item back without contacting us first.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, worn, applied to the body, or had their protective plastic removed are not eligible for return.

This includes, but is not limited to:

InvisiBra
Nipple covers
Boob tape
Double-sided tape
Other personal-use adhesive products

How to Start a Return

To request a return, contact us at:

support@yourbjib.com

Please include:

Your order number
The item(s) you would like to return
The reason for your return

Our team will respond within 2 business days with next steps.

Please wait for return instructions before shipping your item back.

Store Credit Processing

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, your store credit will be issued to the email address associated with your order.

Please allow 5-7 business days after your return is received for your return to be inspected and processed.

Final Sale & Promotional Items

ALL "LAST CHANCE" ITEMS ARE FINAL SALE

Questions?

We’re here to help.

For questions about returns, defective products, or your order, contact: